So Ron Forman’s brilliant new idea for the mayor’s office is that he will have 4 deputy mayors, 2 black and 2 white . This, he claims, will help unite the city. Bullshit. First of all, how is adding 4 new executive positions going to help New Orleans get out from its looming bankruptcy ? Ron’s used to pulling down over half a million dollars per year . The past two years the Audubon Zoo has lost scads of money (this, all before Katrina). Now, he’s supposed to be the guy in favor of fiscal responsibility? Also, who’s black and who’s white? Is Tiger Woods black enough to hold one of the two black positions, or is he out of luck because there’s no Thai deputy mayor? What about any representation of the Vietnamese part of New Orleans East? Would C. Ray Nagin or Marc Morial be black enough to be a black deputy mayor? You gonna have a Creole deputy mayor, too? Where do you draw the line , Mr. Forman? If part-time New Orleans resident Lenny Kravitz wanted to be natural balance dog food deputy mayor, would he have to be a white deputy mayor or a black deputy mayor? What utter fucking nonsense. I guess next, he’ll tell us how having 2 Blacks and 2 Whites will prove that he’s a uniter, not a divider . Having 4 deputy mayors will “ free him up to travel the nation to solicit aid for the city .” Bullshit. I want my mayor to be here , not soliciting aid in Jamaica , or Vegas, or whatever other boondoggle he wants to pull on my dime.

....... It May Be Your DISC Style Black Friday came and went. Shoppers perused merchandise to the steady sound of cha-ching as harried clerks rang up purchases. Most people are pleased with their decisions. Others are not. Tell me. Will your customers rant or rave about your service? A few weeks ago, you learned through this column that 73 percent of Americans with a product or service problem are extremely upset with how companies handle serious complaints. Customer Care Alliance, the survey publisher, dubs this unfavorable response “customer rage”. What would turn these enraged people into satisfied customers? Curiously, it’s not a “freebee” or some other form of compensation. First and foremost, dissatisfied customers want a flawed product to be repaired, serviced or replaced. Then, 78 percent of these customers want to know why the problem occurred; with an equal percentage seeking assurance that there problem won’t reoccur. More than half of complaining customers need to vent their dissatisfaction and believe an apology is in order. Here's the problem: Dissatisfied customers did not get what they wanted. A mere 38 percent of survey respondents believed they had ample opportunity medical files o vent, with a scant 25 percent receiving an apology from the company. Less than a quarter of the respondents received assurance that the problem would not reoccur. There is a gaping chasm between what it takes to keep customers satisfied and loyal and what actually happens.

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So Ron Forman’s brilliant new idea for the mayor’s office is that he will have 4 deputy mayors, 2 black and 2 white . This, he claims, will help unite the city. Bullshit. First of all, how is adding 4 new executive positions going to help New Orleans get out from its looming bankruptcy ? Ron’s used to pulling down over half a million dollars per year . The past two years the Audubon Zoo has lost scads of money (this, all before Katrina). Now, he’s supposed to be the guy in favor of fiscal responsibility? Also, who’s black and who’s white? Is Tiger Woods black enough to hold one of the two black positions, or is he out of luck because there’s no Thai deputy mayor? how to protect your computer hat about any representation of the Vietnamese part of New Orleans East? Would C. Ray Nagin or Marc Morial be black enough to be a black deputy mayor? You gonna have a Creole deputy mayor, too? Where do you draw the line , Mr. Forman? If part-time New Orleans resident Lenny Kravitz wanted to be a deputy mayor, would he have to be a white deputy mayor or a black deputy mayor? What utter fucking nonsense. I guess next, he’ll tell us how having 2 Blacks and 2 Whites will prove that he’s a uniter, not a divider . Having 4 deputy mayors will “ free him up to travel the nation to solicit aid for the city .” Bullshit. I want my mayor to be here , not soliciting aid in Jamaica , or Vegas, or whatever other boondoggle he wants to pull on my dime.

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....... It May Be Your DISC Style Black Friday came and went. Shoppers perused merchandise to the steady sound of cha-ching as harried clerks rang up purchases. Most people are pleased with their decisions. Others are not. Tell me. Will your customers rant or rave about your service? A few weeks ago, you learned through this column that 73 percent of Americans with a product or service problem are extremely upset with how companies handle serious complaints. Customer Care Alliance, the survey publisher, dubs this unfavorable response “customer rage”. What would turn these enraged people into satisfied customers? Curiously, it’s not a “freebee” or some other form of compensation. First and foremost, dissatisfied customers want a flawed product to be repaired, serviced or replaced. Then, 78 percent of these customers want to know why the problem occurred; with an mac telnet qual percentage seeking assurance that there problem won’t reoccur. More than half of complaining customers need to vent their dissatisfaction and believe an apology is in order. Here's the problem: Dissatisfied customers did not get what they wanted. A mere 38 percent of survey respondents believed they had ample opportunity to vent, with a scant 25 percent receiving an apology from the company. Less than a quarter of the respondents received assurance that the problem would not reoccur. There is a gaping chasm between what it takes to keep customers satisfied and loyal and what actually happens.